Location:
Social Services | Address:
Beaufort, NC | Company:
Carteret County Government | Requisition ID:
2025-073 | Job Type:
Full-Time | Posting Date:
04/08/2025 | Closing Date:
05/01/2025 |
Organizational Training Supervisor - DSS
The Job
Carteret County’s Department of Social Services is seeking to fill the Organizational Training Supervisor role. Do you have a degree in human services, social work or related field and five or more years of experience in social work and human services? If you are a selfless team player and leader, the Organizational Training Supervisor position may be the role for you!
The Location
Office location is Beaufort, NC.
The Details
Hiring range $68,081.96 - $74,901.16
Posting expires 5/1/2025
Full-time with benefits including paid medical, dental, vision and life insurance; retirement and 401(k) plans; and, paid sick, vacation and holiday leave.
Apply online at https://carteretcountync.gov & click on the Employment link.
The Job Description
General Statement of Duties
Performs difficult advanced human support work overseeing the internal training processes for agency staff to support the achievement of mandated outcomes across the organization. When not engaged in training, this position is responsible for supervision of assigned staff engaged in providing social services programs.
Distinguishing Features of the Class
An employee in this class primarily manages the onboarding, training and development of new agency staff and interns. Work involves the management and implementation of a division-wide training plan focused on performing essential functions, enhancing quality service delivery, and aligning training with the rules, laws, and policies that govern the provision of services within DSS. The employee provides professional development, support, and feedback. When not working in a training capacity, this position coordinates and supervises assigned social services programs. Work involves ensuring the proper administration of various programs, ensuring compliance with applicable Federal, State, and local laws, rules, and regulations, monitoring program expenditures, surveying and developing programs, coordinating with outside community agencies for the provision of assistance and services, and interpreting policies and procedures. Work is performed under the general direction of the Organizational Development and Quality Manager and is evaluated by a review of records, reports, discussions, client and trainee feedback, observation, and overall quality of work. Continuous supervision is exercised over assigned staff.
Duties and Responsibilities
Essential Duties and Tasks
- Plans, organizes, and directs staff in areas to which assigned.
- Assists with planning and implementing organization-wide training focused on the staffs’ ability to perform essential functions of their jobs in line with agency philosophy and practice.
- Ensures training plan focuses on supporting and enhancing quality service delivery through the staffs’ effective implementation of policy and practice to support achievement of mandated outcomes across the Department.
- Implements organizational strategies that align the training plan with rules, laws, and policies that govern the provision of services in consultation with the Organizational Development and Quality Manager, DSS Assistant Director, and DSS Director.
- Responsible for working with the management team to assess, train, and monitor that practice is consistent with core competencies and mandated practice.
- Establishes training goals and objectives during the development and implementation of the training plan, suggest priorities, and ensure work plans are consistent with agency strategic plan.
- Makes recommendations to the Organizational Development and Quality Manager on program needs for training and budgeting purposes.
- Works in the field with staff to coach and model the effective implementation of rules, law, and policies in real time. Monitors the work of staff through case reviews, progress reports, conferences, and informal discussion to ensure compliance with operational standards and applicable Federal and State laws, rules, and regulations.
- Completes referrals for various programs and assigns cases; maintains workload balance; adjusts work procedures to meet program demands; makes recommendations to management on issues which impact programmatic goals, objectives, and policies.
- Assists employees with difficult and/or unusual cases.
- Testifies in court as needed.
- Participates in Continuous Quality Improvement activities, in conjunction with the Organizational Development and Quality Manager.
- Participates in program development and evaluation using state and agency generated data.
- Screens, interviews and assigns BSW/MSW interns.
- Facilitates group processes around general Management issues/strategies, debriefing of community collaboration issues, coordinate and facilitate external training related to DSS programs, reporting, etc.
- Resolves conflicts as a liaison between customer complaints and program satisfaction and compliance; interprets and explains functions of agency programs to clients served and others including community agencies.
- Ensures that clients have access to and receive appropriate and necessary services.
- Ensure that cases are adequately evaluated for abuse, neglect, and exploitation and that appropriate actions are taken to ensure the safety and well-being of clients identified as needing protective services.
- Acts as a surrogate decision maker on behalf of the wards deemed incompetent and as an agent for the DSS Director; consults with Director on ward and adult protective cases regarding special circumstances and needs.
- Establishes and maintains relationships with public and private community-based service providers and community group; serves on various committees; represents the department on assigned committees; participates on work groups to represent the organizations perspective.
- Attends meetings with stakeholders as an agency representative when assigned, shares new learning, updates, changes to policies, statutes, etc. with agency leadership to ensure continued alignment of service delivery with applicable federal, state, and local laws, rules, regulations, and division policy mandates.
- Reviews and shares new program or partner information and policies with management and staff.
- Prepares reports and other types of correspondence; oversees the preparation and maintenance of files and records.
- Serves in an on-call capacity on a rotational basis with other social work supervisors.
- Other duties and responsibilities as assigned.
Additional Job Duties
- Performs related duties as required
Recruitment and Selection Guidelines
Knowledge, Skills and Abilities
- Thorough knowledge of County and department policies and procedures.
- Thorough knowledge of community resources for social services.
- Thorough knowledge of applicable local, Federal, and State laws, rules, and regulations.
- Thorough knowledge of the philosophy, objectives, practices, and techniques of social work.
- Thorough knowledge of the techniques and means of interviewing, counseling, and investigating.
- Thorough knowledge in operating standard office equipment and associated software (e.g., isolved, Traverse, NC Fast, etc.).
- Thorough knowledge in preparing reports and other types of correspondence.
- Ability to perform, organize, and prioritize work independently.
- Ability to communicate effectively orally and in writing.
- Ability to organize work requirements to ensure timeliness of reports and other requirements.
- Ability to plan, organize, assign, and supervise the work of staff and to train and instruct subordinates.
- Ability to transition from multiple programs quickly and frequently.
- Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
- Ability to make arithmetic computations using whole numbers, fractions, and decimals.
- Ability to compute rates, ratios, and percentages.
- Ability to understand and apply governmental accounting practices in maintenance of financial records.
- Ability to perform multiple tasks simultaneously with a high degree of accuracy.
- Ability to articulate program policies accurately and professionally even in adverse situations.
- Ability to work under pressure within strict time frames.
- Ability to work professionally with difficult people, unpleasant subject matters, and with high conflict situations.
- Ability to establish and maintain working relationships with agency staff, clients, associates, elected officials, attorneys, physicians, judges, community organizations, consultants, vendors, government officials, and the general public.
Physical Requirements
- Work requires the occasional exertion of up to 50 pounds of force to move objects.
- Work regularly requires sitting, standing, walking, speaking or hearing, using hands to finger, handle, or feel, climbing or balancing, and repetitive motions, occasionally requires reaching with hands and arms, stooping, kneeling, crouching, or crawling, tasting or smelling, pushing or pulling, and lifting.
- Work has standard vision requirements.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly.
- Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.
- Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles or equipment, and observing general surroundings and activities.
- Work occasionally requires exposure to outdoor weather conditions and fumes or airborne particles.
- Work occasionally requires exposure to bed bugs, other pests, and animals.
- Work occasionally requires exposure to structural damage and unkempt yards.
- Work occasionally requires exposure to blood borne pathogens and may be required to wear specialized personal protective equipment.
- Work requires interacting with clients who have mental health issues.
- Work is generally in a moderately noisy location (e.g. business office, light traffic).
Desirable Education and Experience
Graduation from a college or university with a bachelor’s degree in human services, social work, or related field and considerable experience in social work and human services, or an equivalent combination of education and experience.
Special Requirements
Valid North Carolina driver’s license.
Depending upon the area of assignment specific certifications, licensures, registrations, and training may be required within specified time frames as determined by the Director.
Carteret County
2025
Pay Grade: 73
FLSA: Non-Exempt
